Terms and Conditions

1. Definitions

In these Terms and Conditions:

• “StoreLync,” “we,” “us,” or “our” refers to Adlense Network (Private) Limited and the StoreLync platform at storelync.com and app.storelync.com
• “Merchant” refers to any individual or business that creates a StoreLync account to build and operate an online store
• “Customer”refers to any person who visits a merchant's StoreLync storefront and places or attempts to place an order
• “Platform” refers to the StoreLync software, website, dashboard, APIs, and all related services
• “Store” refers to the online storefront created by a merchant on the StoreLync platform
• “Subscription”refers to the paid plan a merchant activates to access StoreLync's features
• “Content” refers to all text, images, product listings, logos, and other material uploaded to the platform by a merchant

2. Eligibility and Account Registration

2.1 Who Can Use StoreLync

To use StoreLync as a merchant, you must:

• Be at least 18 years of age
• Be operating a legitimate business or trading activity in your country of operation
• Have a valid WhatsApp Business number for receiving order notifications
• Agree to and comply with these Terms and Conditions in full

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your StoreLync account credentials. You are responsible for all activity that occurs under your account, including actions taken by staff members you add to your account. You must notify us immediately at hi@storelync.com if you suspect unauthorised access to your account.

2.3 Accurate Information

You agree to provide accurate, current, and complete information when registering your account and to keep this information updated. StoreLync may suspend or terminate accounts found to contain false or misleading information.

3. Merchant Obligations

3.1 Lawful Products and Services Only

You may only use StoreLync to sell products and services that are legal in your country of operation and that comply with WhatsApp's Commerce Policy. The following are strictly prohibited on StoreLync:

• Illegal goods or substances of any kind
• Counterfeit, pirated, or stolen goods
• Weapons, firearms, or ammunition
• Alcohol, tobacco, or adult content (unless specifically approved)
• Financial services, investments, or pyramid schemes
• Any product or service that violates Zimbabwean law or the laws of the country in which you operate

3.2 Accurate Product Listings

You are responsible for ensuring that all product listings on your store are accurate, up to date, and not misleading. You must honour the prices displayed on your store at the time a customer places an order. StoreLync is not responsible for disputes arising from inaccurate product listings.

3.3 Fulfilment Responsibility

You are solely responsible for fulfilling orders placed through your StoreLync store. StoreLync is a platform provider only. We do not warehouse, ship, or deliver any products on your behalf. Any disputes between you and your customers regarding order fulfilment, product quality, or delivery are your responsibility to resolve.

3.4 Customer Data and Privacy

You are responsible for handling your customers' personal data in compliance with applicable privacy laws. You must not use customer data collected through StoreLync for any purpose other than fulfilling orders and communicating with customers about those orders. You may not sell, share, or transfer customer data to third parties without the customer's explicit consent.

3.5 WhatsApp Compliance

If you use StoreLync's WhatsApp integration, you must comply with Meta's WhatsApp Business Policy and Commerce Policy at all times. You may not use StoreLync's WhatsApp features to send spam, unsolicited messages, or messages to customers who have not interacted with your store. StoreLync reserves the right to suspend WhatsApp messaging for any merchant whose account receives poor quality ratings from Meta.

4. Subscription and Billing

4.1 Plans and Pricing

StoreLync offers paid subscription plans with pricing as displayed on our website at storelync.com/pricing. Prices are in United States Dollars (USD) unless otherwise stated. StoreLync reserves the right to change subscription pricing at any time, with at least 30 days' notice to existing subscribers.

4.2 Free Trial

New merchant accounts receive a 7-day free trial. No payment is required to start the trial. At the end of the trial period, your store will be paused unless you activate a paid subscription. StoreLync reserves the right to modify or discontinue the free trial offer at any time.

4.3 Payment

Subscription payments are processed through PayNow Zimbabwe and can be made via EcoCash, ZimSwitch, or bank transfer. Payments are non-refundable except as described in Section 4.6 below. Your subscription is activated immediately upon confirmed payment.

4.4 Subscription Renewal

StoreLync subscriptions do not renew automatically. You will receive WhatsApp and email reminders before your subscription expires. It is your responsibility to renew your plan before expiry to maintain uninterrupted service. StoreLync is not liable for any loss of orders or business resulting from an expired subscription.

4.5 Store Suspension on Non-Payment

When your trial ends or your subscription expires without renewal, your store will be automatically paused. While paused:

• Customers cannot browse your store or place orders
• Your store data, products, and order history are preserved
• Your store will be reactivated immediately upon payment of a new subscription

If a store remains unpaid for more than 90 days after subscription expiry, StoreLync reserves the right to permanently delete the store and all associated data after providing 14 days' written notice.

4.6 Refund Policy

Due to the digital nature of StoreLync's services, subscription payments are generally non-refundable. However, we will provide a full refund if:

• You request a refund within 48 hours of your first-ever payment and have not used the paid features
• A technical error on StoreLync's side caused your payment to be processed incorrectly
• StoreLync is unable to provide the services you paid for due to a platform failure lasting more than 72 consecutive hours

To request a refund, contact us at hi@storelync.com with your payment reference.

5. Acceptable Use of the Platform

You agree not to use StoreLync to:

• Violate any applicable law, regulation, or third-party rights
• Upload, post, or transmit any content that is defamatory, abusive, harassing, threatening, obscene, or otherwise objectionable
• Infringe on any intellectual property rights including trademarks, copyrights, or trade secrets belonging to others
• Attempt to gain unauthorised access to any other merchant's account, data, or storefront
• Reverse engineer, decompile, or attempt to extract the source code of the StoreLync platform
• Use StoreLync to send bulk unsolicited messages (spam) through the WhatsApp integration
• Use automated bots or scripts to scrape data from StoreLync storefronts without our written permission
• Interfere with or disrupt the integrity or performance of the StoreLync platform or its infrastructure

6. Intellectual Property

6.1 StoreLync's Intellectual Property

The StoreLync platform, including its software, design, logos, trademarks, and all original content created by Adlense Network, is owned by Adlense Network (Private) Limited and is protected by intellectual property laws. You may not copy, reproduce, or create derivative works from StoreLync's intellectual property without our written permission.

6.2 Your Content

You retain ownership of all content you upload to StoreLync, including product images, descriptions, logos, and store branding. By uploading content to StoreLync, you grant Adlense Network a non-exclusive, royalty-free, worldwide licence to display, store, and transmit that content solely for the purpose of operating your store on the platform.

6.3 StoreLync Branding on Free Stores

Stores on the free trial or Starter plan will display a “Powered by StoreLync” link in the store footer. This branding is removed for merchants on the Growth plan or merchants on paid plans who request its removal. You may not remove or obscure this branding on stores where it is enabled.

7. StoreLync's Responsibilities and Limitations

7.1 Platform Availability

StoreLync aims to maintain platform availability of 99% uptime on an annual basis. Scheduled maintenance will be communicated in advance where possible. We are not liable for loss of business or revenue resulting from platform downtime.

7.2 No Warranty

StoreLync is provided “as is” and “as available.” We make no warranties, express or implied, regarding the reliability, accuracy, or fitness of the platform for a particular purpose. We do not guarantee that the platform will be error-free or uninterrupted.

7.3 Limitation of Liability

To the maximum extent permitted by Zimbabwean law, Adlense Network shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of StoreLync, including but not limited to:

• Loss of revenue, profits, or business opportunities
• Loss of data or content
• Disputes between merchants and their customers regarding orders, products, or payments
• Issues arising from Meta or WhatsApp service outages or policy changes affecting message delivery
• PayNow Zimbabwe payment processing failures or delays

Our total liability to you for any claim arising from your use of StoreLync shall not exceed the total amount you paid to StoreLync in subscription fees in the three months preceding the claim.

7.4 Third-Party Services

StoreLync integrates with third-party services including Meta (WhatsApp), PayNow Zimbabwe, Supabase, and Vercel. We are not responsible for the availability, performance, or policies of these third-party services. Changes to third-party services may affect StoreLync features without advance notice.

8. Account Termination

8.1 Termination by You

You may close your StoreLync account at any time by contacting us at hi@storelync.com. Upon account closure, your store will be immediately deactivated. No refunds will be issued for unused subscription periods unless you qualify under Section 4.6.

8.2 Termination by StoreLync

StoreLync reserves the right to suspend or permanently terminate your account without prior notice if:

• You violate these Terms and Conditions
• You use the platform to sell prohibited products or engage in unlawful activities
• Your WhatsApp messaging receives poor quality ratings that put StoreLync's Meta account at risk
• You engage in fraudulent activity including chargebacks or payment fraud
• You create multiple accounts to abuse the free trial offer

Where possible, we will give 7 days' written notice before terminating an account for policy violations, allowing you to export your data. Accounts terminated for serious violations may be closed immediately without notice.

9. Dispute Resolution

9.1 Merchant-Customer Disputes

StoreLync is a platform provider and is not a party to any transaction between merchants and their customers. Any disputes regarding orders, product quality, delivery, or refunds are between the merchant and their customer. StoreLync may, at its discretion, assist in resolving disputes but is under no obligation to do so.

9.2 Disputes With StoreLync

If you have a dispute with StoreLync, please contact us first at hi@storelync.com. We will attempt to resolve disputes informally within 30 days. If informal resolution fails, disputes shall be governed by the laws of Zimbabwe and subject to the jurisdiction of the courts of Zimbabwe.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Zimbabwe. Any legal proceedings arising from these terms shall be brought exclusively in the courts of Zimbabwe.

11. Changes to These Terms

StoreLync reserves the right to update these Terms and Conditions at any time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify all active merchants via WhatsApp and email at least 14 days before changes take effect
• Display a notice in the merchant dashboard for 30 days after changes take effect

Your continued use of StoreLync after changes take effect constitutes your acceptance of the updated Terms and Conditions. If you do not agree to the updated terms, you must stop using StoreLync and may request account closure.

12. Contact Information